---
title: "Frequently Asked Questions (FAQ)"
canonical: "https://help.skillpanel.com/space/TSG/3205890050/Frequently%20Asked%20Questions%20(FAQ)"
format: markdown
---
If I cancel the subscription before the end of the billing cycle will I still have access?
Yes, your subscription will be fully active until the end of the paid billing cycle.
Why is my payment not going through?
The most common reasons for payments not going through are:
- insufficient funds on your card,
- exceeded the number of transactions in a day/month or,
- single transaction amount limit,
- and the bank’s own compliance regulations or safety and security standards.
In any case, it is best to contact our support team ([support@devskiller.com](mailto:support@devskiller.com)) or your bank.
How to contact DevSkiller support?
You can contact us via in-built chat in TalentScore or e-mail us directly at [support@devskiller.com](mailto:support@devskiller.com).
Is it possible to change the plan?
Yes. Request a new plan by filling out the form and our sales team will be in touch with you shortly.
You can find the form on your Billing & Payments page. Just push the button "Change your plan" and fill out the form. You can check the whole process on the gif below.
Can I share the report and protect the information?
You can share the report via a unique safe link (a randomly generated URL link) that is accessible only to the people you send it to. Additionally, you can download results as a PDF and send them safely via email. Keep a lookout for the CIA and the people standing behind you.
You can check [this article](https://devskiller.atlassian.net/wiki/spaces/GUID/pages/2894331983/Anonymize+personal+data+on+your+candidate+s+report) on how to anonymize data on your candidate's report.
Is it possible to have questions in a different language?
**TalentScore** platform and questions are written in English. The reasoning behind this is that nearly 100% of coding documentation found on the internet will be in English so a developer will need to have a good level of English to be able to read and use the information to solve a problem.
However, there is the option to upload your questions and they can be written in whichever language you desire. To add your question please click on the link below:
[How to upload a task](https://devskiller.atlassian.net/wiki/spaces/TSG/pages/2897870865)
If I don't extend the plan will I lose all created tasks?
Devskiller keeps all your data for an additional two months after the expiration of your trial or subscription. We do not claim access to it or tamper with any of the data you generate. After two months, the data is permanently deleted.
Please, check our [Terms & Conditions](https://devskiller.com/terms-of-service/) if you have more questions about our terms of service.
Can I change the Invoice email address?
If required, it is possible to send invoices to a different email address. To do so log in, click on the person icon > Account Settings, and then update the invoice field with the desired email address.
How long I will have access to data during the trial?
When starting a trial with TalentScore you will have access to the platform for 7 days. All data collected during that time is available for your use and can be accessed. Once the trial has finished data will no longer be accessible and to access it again, it will be necessary to take a paid subscription.
Here is a link to our pricing:
[https://devskiller.com/pricing/](https://devskiller.com/pricing/)
Can I change my payment method?
Yes, you can change your payment method anytime via your TalentScore account. Click [here](https://devskiller.atlassian.net/wiki/spaces/TSG/pages/2897707009) to see how to do it.
My subscription expired, what to do now?
All plans are recurring by default and unless you unsubscribe the system will take payment when the plan expires. If there is a problem taking the payment you will be notified via email.
Payment attempts are made 24 hours and 3 days after the subscription has expired.
If you need any help with a plan, please contact us at [sales@devskiller.com](mailto:sales@devskiller.com)
How can i check the status of my account and subscription plan?
If you want a quick update of the account status in regards to the number of users available, invites, and the current plan, you have to Log in to the system, and then click on “Profile” >” Billing and payments”. You will see your subscription information on the left side and the account status on the right side of the screen.
Can I integrate my TalentScore account with an API?
Yes, you can integrate your account. For more information on how to do that, check the dedicated article from the [Integrations category](https://devskiller.atlassian.net/wiki/spaces/TSG/pages/2896920577).
How do I inform the candidate about his results?
Once you click “Accept” or “Reject” on the candidate’s profile, you will be prompted to send feedback to the candidate. You can opt to show the results or not, as well as add a personal message to the candidate.
Can I provide a feedback to the candidate after the test?
The possibility to provide feedback for your candidate appears once you “Accept” or “Reject” the candidate. If you want to know more about how feedback works, check [this](https://devskiller.atlassian.net/wiki/spaces/TSG/pages/2897838081) article.
I have a problem with finding candidate's test. Where I can find it?
When a candidate has completed multiple tests, they will appear on the left-hand side of the screen with multiple tests (If taken) appearing below in the order of the date they were taken, with the newest at the top.
How can I leave a note/feedback about a candidate?
To leave feedback on a candidate and view other people's opinions, click on the desired candidate, and the candidate homepage in the top right-hand corner there will be a button saying '**Candidate note'. ** Click on it and leave your feedback.
Is it possible to create a private tasks database?
All available subscriptions allow you to create your own tasks which you can use in your test. The tasks that you upload will be private and available only to you. Devskiller will never use client-generated tasks in its library or allow access to your database to third parties.